Question 1

What exactly is a health concierge?

Accepted Answer

A single team, coordinated for one person. Your Health Guide — who is also your nutritionist — works hand in hand with your doctor and your trainer and physiotherapist, so the people looking after your health are actually talking to each other, and you are not the one holding it all together.

Question 2

How is this different from a gym membership or a personal trainer?

Accepted Answer

A trainer handles training. Haeveo handles training, nutrition, medical review and recovery as one plan, measured against defined markers and adjusted as you progress. Haeveo is not a one-size-fits-all gym membership — your track is chosen based on your goals, your baseline, and your life.

Question 3

What does it cost?

Accepted Answer

It depends on the programme you choose and what you'd like to achieve. We'll walk you through it on your discovery call, so your plan — and your price — is built around you.

Question 4

Where do the sessions happen?

Accepted Answer

Wherever suits you — at home, your society gym, an open space or any place of your choice. Training can be strength, yoga, pilates or zumba. Training in your society gym depends on your society's permission, as some societies restrict outside trainers. If you choose a society or commercial gym, any membership fees and access permissions for your trainer are arranged and covered by you.

Question 5

Which cities is Haeveo available in?

Accepted Answer

We're live in Gurgaon only, for now — expanding to more cities soon.

Question 6

What happens on the discovery call?

Accepted Answer

A conversation, not a sales pitch. We ask where you are starting from, what you want to be able to do, and what has and hasn't worked before. If Haeveo is a good fit, the next step is a baseline assessment. If it isn't, we will say so.

Question 7

What is measured, and how often?

Accepted Answer

Your baseline covers lifestyle, body composition, blood work, HRV and VO2 Max. After that, metrics are reviewed weekly and quarterly by your team, and every change to your plan is made against them. Measured, not guessed.

Question 8

I have tried and stopped before. Why would this be different?

Accepted Answer

Because stopping is usually a design problem, not a discipline problem. Your plan adjusts as your progress, needs and schedule change, and your Health Guide notices when something is slipping before it becomes a month off. Every one of these is a normal place to start. We'll help you begin, and stay with you so it finally sticks.

Question 9

Do I need to be fit to begin?

Accepted Answer

No. Tracks exist for people who have never trained and for people who compete. Your doctor reviews your health markers and signs off on how far your body is ready to go, and progression happens inside that.

Question 10

Who is Haeveo for?

Accepted Answer

Anyone who wants to feel better in their body — at any age and from any starting point. People come to us to lose weight, to gain healthy weight and strength, to get fitter, to prepare for a big moment, through pregnancy and after, while living with a health condition, to stay strong as they get older, or to take their training further. If you're unsure whether we're right for you, just ask.

Question 11

Which programme should I choose?

Accepted Answer

Start with what you need today. Standard is nutrition only; Fitness is a trainer who comes to you; Lifestyle Improvement combines the two; Medical Nutrition Management builds your nutrition around a doctor and a blood panel; Complete Care — our flagship, and the one we recommend most — is the entire team. Every programme includes a Health Guide, and every one can grow into Complete Care. If you're unsure, a Haeveo expert will recommend one on your discovery call.

Question 12

How do I get started?

Accepted Answer

Book a discovery call through the form on our contact page, call us, or message us on WhatsApp. A Haeveo expert will talk through where you're starting from and where you'd like to be. Then you choose your programme, get your vitals done, and your plan is built around you from there.

Question 13

Can I message you on WhatsApp?

Accepted Answer

Of course. WhatsApp us on +91-8800344524 and our team will get back to you.

Question 14

Is there a lock-in or a long contract?

Accepted Answer

No. There's no fixed lock-in — how long you stay with us is flexible, and shaped around your needs and goals. We would rather keep you because it works.

What people ask before they begin.

Still deciding? Talk it through with us.